The Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)®, are registered marks of the Project Management Institute (PMI)®

Dealing with Difficult People: 25 Tips to Stay in Control

You control the course! You choose the time, location, and pace. InSite is available when you are - 24/7.

About This Course

Have you ever dealt with a difficult person personally or perhaps professionally? How effective you are at dealing with difficult people has a direct impact on how successful you become and can affect your job advancement, your relationships, and your overall confidence. This course defines 25 actions that you can employ to stay in control. By demonstrating self-control, you are better prepared for dealing with almost any situation and any individual.

This course is also available in the All Access Pass, our discounted bundle including every InSite course.

Earn 3.5 Recertification Credits towards your HRCI® certification or SHRM® certification.

Outline:
• A Difficult Person
• Tactics You Can Employ
• Power Snippet
• Answers to Commonly Asked Questions
• Exercise: Examine Your Past Behaviors
• Final Exam – True/False Questions

Takeaways:
• Power Snippet
• Exercise – Examine Your Past Behaviors
• Final Exam – True/False Questions
• Certificate of Completion

Target Audience: Best for HRCI® and SHRM® certification holders or anyone trying to better themselves in their career.

Outcome: 3.5 Recertification Credits that can be applied towards the following certifications: aPHR, PHR, SPHR, SHRM-CP, SHRM-SCP

Author: Neal Whitten

Frequently Asked Questions

  • Is this course registered with HRCI? SHRM? Will I earn recertification credits?

    Yes and yes! Your recertification credits are important, and we’ve registered all of our courses with HRCI and SHRM. Velociteach is an Approved Provider with HRCI (#603779) and a Recertification Provider with SHRM. Once you have finished a course, our system will generate a Certificate of Completion for your records.

  • How long will I have access to this course?

    You will have access to this course for 6 months from the time you activate the key in your account.

  • When will I be able to access this course?

    Upon purchase, this course will automatically be added to your account. However, your 6-month access period will not begin until you activate a key.

  • Can I access this course from a mobile device?

    Yes, you can take any of our courses from your computer, tablet or mobile device. If you can access the internet, you can access this course.

  • CEUs: 3.5

Select a Course Duration

Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.

Dealing with Difficult People: 25 Tips to Stay in Control


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"I found the examples used with each action to be very helpful. I liked the power snippet hand out and the exercise."

-J. Marker

"The course was excellent. I learned a lot about how to manage difficult people."

-S. Mackin

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